This Privacy Policy explains how Local First Web Design LLC, a Missouri limited liability company doing business as Hard Hat Office ("Hard Hat Office", "we", "us" or "our"), collects, uses and protects your information when you visit hardhatoffice.com, contact us, or use our services.
1. Who we are
Local First Web Design LLC, doing business as Hard Hat Office
Mountain Grove, Missouri, United States
Email: [email protected]
Phone: (417) 647-4161
2. Information we collect
- Information you give us: your name, business name, email address, mobile number, trade, and anything you tell us in forms, chats, calls, texts or emails.
- Account and service information: details we need to set up and run your service, such as your business details, logo, photos, and website or social media content.
- Calls and messages: if you call, text or chat with us or with an AI receptionist or chat assistant we operate, we may record, transcribe and store those calls and messages.
- Booking information: appointment times and details when you book a call with us.
- Payment information: card payments are handled by our payment processor. We do not store your full card number.
- Technical information: your IP address, browser and device type, pages visited, and similar data collected through cookies and similar tools.
3. How we use your information
- To respond to your enquiries, book calls and provide the services you sign up for.
- To send you agreements, billing links, invoices, appointment reminders and service updates.
- To send you texts and calls about your account, if you have agreed to receive them.
- To improve our website and services, and to keep them secure.
- To meet our legal, tax and accounting obligations.
4. SMS / text messaging
- If you give us your mobile number and agree to receive texts, we may text you about your account, appointments, agreements, billing and support.
- Message frequency varies.
- Msg & data rates may apply.
- Reply STOP to opt out at any time. Reply HELP for help, or contact us at [email protected] or (417) 647-4161.
- Agreeing to receive texts is not a condition of buying any service.
- Carriers are not liable for delayed or undelivered messages.
5. How we share information
We do not sell your personal information. We share it only as needed to run our business:
- Service providers who help us operate, such as our CRM and messaging platform, phone and SMS carriers, email, scheduling, website hosting, AI and payment providers. They may only use your information to provide services to us.
- Legal reasons: when required by law, or to protect our rights, our customers or others.
- Business transfers: if our business is sold or merged, your information may transfer to the new owner under this policy.
The SMS commitments in section 4 apply in all cases.
6. Cookies
Our website and its embedded tools (such as our forms, booking calendar and chat widget) use cookies and similar technologies to work properly, remember your preferences and understand how the site is used. You can block or delete cookies in your browser settings, but some features may not work.
7. How long we keep information
We keep information for as long as we need it to provide our services, keep proper business records, and meet legal obligations. When it is no longer needed, we delete or anonymise it.
8. Security
We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your choices and rights
- You can ask us to access, correct or delete the personal information we hold about you.
- You can opt out of texts by replying STOP, and out of emails by using the unsubscribe link or contacting us.
- Depending on where you live, you may have other rights under local law.
To make a request, email [email protected].
10. Children
Our services are for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
11. Third-party links
Our website may link to other websites. We are not responsible for their privacy practices.
12. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed.
13. Contact us
Questions about this policy? Email [email protected] or call (417) 647-4161.